對于客戶調查結果做出回應并落實相應的改善措施。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
確認抵達和出發的細節并且安排接送以及客人其他要求。
Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
根據大堂主管的分配，運送和領取顧客行李。
Delivers and picks up guest baggage as assigned by Host.
清理所有大門和行李房維持一個專業的形象。
Maintains and cleans all equipment at the Main Door and the Luggage Room to maintain a professional image
根據標準存儲行李。
Stores luggage according to standards.
引導顧客至登記手續處，同時為客人提取攜帶的行李。
Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.
引導顧客和來訪者去酒店設施。
Directs guest and visitors to any of the Hotel’s facilities.
在適當時機為客人開關車門。
Opens and closes car doors for guests whenever the opportunity arises.
為抵店和離店顧客將行李裝上/卸下車。
Loads/unloads guest’s luggage for arriving and departing guests.
確保車牌號碼、類型都記錄的行李標簽上以供日后參考。
Ensures vehicle's license number, type are logged down on the luggage tags for future reference.
協助所有顧客存放行李，確保妥善處理、存放并且按程序操作；以有效的方式將顧客行李送到他們的房間。
Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed; transports guest’s luggage to their room in an efficient manner.
處理包裹包裝。
Handles parcel wrapping.
遞送每日早上和特殊報紙至指定的客房和辦公室。
Delivers daily morning and special newspapers to guests’ rooms and offices as assigned.
檢查常規清潔，保持大堂和就坐區域、入口的整潔。
Maintains a tidy lobby by checking the general cleanliness and tidiness of the sitting area and entrance.
確保任何消息快速地傳達到客房。
Ensures all messages of any kind are promptly delivered to the guest’s room.
確保行李車始終保持整潔、光亮和有序排放。
Ensures that the bell carts are kept clean, shiny and orderly at all times.
招呼出租車并回答顧客的詢問。
Hails taxis and answers guests’ inquiries.
確保大門和車道始終干凈
Keeps main entrance and driveway neat at all times.
協助指引酒店車道車輛。
Assists to direct traffic in the hotel’s driveway.
熟悉酒店產品和服務政策；了解所有運行工作以及在酒店舉行的促銷活動。
Be familiar with the hotel’s products and services and policies; be aware of all functions and promotions held in the hotel.
以支持和靈活的態度與其他房務部門經理緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。
Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.